top taking online bookings for its 300 hotels in Greater China Marriott s largest overseas market. (The hotel chain also fired the social media manager who liked the tweet and terminated their contract with the vendor who prepared the survey.)
The head of the hotel s Asia-Pacific division, Craig Smith, issued a statement in response to the Journal: “We made a few mistakes in China earlier this year that suggested some associates did not understand or take seriously enough the sovereignty and territorial integrity of China. Those incidents were mistakes and in no way representative of our views as a company.”
According to the Journal, Delta Air Lines, Zara and Daimler’s Mercedes-Benz have similarly run awry of Beijing in online marketing efforts. [WSJ] Erin Hudson
Tags: china, Commercial Real Estate, Hotel Market, Marriott International
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